How we protect your data

At Mailcoach, we take data privacy very seriously. We want to be completely transparent about the information that we store, how we use it and how we keep it secure.

Data Policy

We do not share any personal data with any third party except information required to deliver our service correctly. Users can visit our site anonymously, however for billing, security, and accounting reasons users may be requested to enter their email, name, address, company details and credit card information as needed.

This will only be collected from users when registering an account and only if the user enters the data voluntarily. We do not store any personal information about your visits that is not entered voluntarily.

Securing your data

We make a great effort to ensure the security of your data using the latest encryption methods and never storing information such as your passwords in plain text.

We also use encrypted traffic and communication in all critical parts of our system to ensure the safety of your data. For security reasons, your credit card details are never stored on our servers. Instead, we use one of the most secure payment providers called Stripe to process and store your billing information in a secure manner.

Anonymous data

In order to improve our website experience, we may collect some anonymous information about users visiting and interacting with our website such as the name of their browser, pages visited and points of interest on the website using a completely anonymous service called Fathom Analytics.

Non-Personal Data Only

Fathom Analytics only tracks non-personal data that does not include any user identifiable information.

100% Anonymous

The data collected is not tied to any account or user and is 100% anonymous, we strictly use it for statistical reasons and to improve user experience.

Sharing your personal data

In order to deliver our services, we may share some of your personal data with our subprocessors.

Stripe

During the payment process, we pass your billing information such as credit card details, IP, and email to Stripe that will then use this for secure payment processing on our behalf.

Mailgun

After signing up for an account, we share your name and email address with Mailgun when we send email notifications related to your Mailcoach Cloud account.

Freshdesk

When interacting with our support team or using the website support widget, information such as your email address and name will be passed to FreshDesk that we use for managing our support.

Flare

When experiencing errors on Mailcoach Cloud, we share your name and email address with our error service Flare to determine how the errors occurred.

Email providers

When using any of the supported email providers, Mailcoach will share name and email address data of your subscribers with this provider to send your emails.

AWS Mailgun Postmark Sendgrid

Cloud version
is coming soon

October 2022 - Now in early access!

Other options

Complete privacy policy

This privacy policy is subject to change without prior notice.

It was last updated on 13/09/2022. If you require more information or have any questions, feel free to contact us at: support@mailcoach.app